Helping our residents live the way they want to live means providing high-quality care and services. Quality assurance measures are integrated with Presbyterian Manors of Mid-America’s mission and are evident at all levels of the organization. An annual survey of residents is one way we hear from our residents. Our commitment to excellence is demonstrated by our participation in:
- Internal initiatives
- LeadingAge Quality First
- Association involvement
- Five-star ratings
- Every PMMA community has an active Quality Assurance Committee which constantly reviews processes, procedures and outcomes.
- PMMA has two corporate nurses who travel among its communities to ensure that standards are met and educate employees on a continuous basis.
- Regular monitoring of statewide survey issues allows PMMA to proactively include possible issues in our internal quality assurance training to avoid potential problems.
- Our videoconferencing service links all of the communities for regularly scheduled in-service education. Our educational offerings are certified by state officials so employees may receive continuing education units at no cost to them.
- Department heads within a discipline together from all PMMA communities meet annually for continuing education and to share best practices. These network meetings involve skilled nursing services, MDS/medical records, assisted living professionals, environmental services, activities, human resources, social services and finance. Executive directors and marketers meet biannually.
- Residents and employees are surveyed annually, and plans are developed at each location to address any concerns voiced in the surveys.
- The Employee Education Assistance Fund has helped hundreds of employees reach their educational goals.
LeadingAge Quality First
As a part of the LeadingAge Quality First initiative, we follow seven principles that establish a solid foundation for improving quality and resident satisfaction:
1. Continuous quality improvement
2. Public disclosure and accountability
3. Patient, resident and family rights
4. Workplace excellence
5. Public input and community involvement
6. Ethical practices
7. Financial stewardship
As a member of LeadingAge, a national organization of nonprofit senior living communities, Presbyterian Manors of Mid-America upholds its communities and services with only the highest standards as part of “The Not-for-Profit Difference.” Kansas and Missouri nonprofit associations do the same at the state level.
The Presbyterian Association of Homes and Services for the Aging provides the opportunity to share best practices with other faith-based organizations.
Ten Presbyterian Manors of Mid-America communities are on the U.S. News and World Report Best Nursing Homes 2012 list. The communities received the highest score of a five-star rating system to make the list.
PMMA communities on the honoree list with five-star ratings are Emporia, Lawrence, Newton, Olathe (Aberdeen Village) Parsons, Salina, Sterling and Wichita in Kansas, and Farmington and Rolla in Missouri.
The U.S. News rankings use information from the Centers for Medicare and Medicaid Services, which compile data from regulatory surveys conducted by state agencies. CMS assigns one to five stars to each community for how well it performs in health inspections, nurse staffing and level of quality care. Only about one community in seven nationwide met the five-star standard, indicating performance “far above average” compared to the more than 15,000 nursing homes in the country.
Teams of professional investigators from the state conduct inspections in each community every 12 to 15 months. The surveys cover about 180 strict regulations such as medication management, food preparation and delivery, accurate documentation, and resident enrichment activities.