PMMA (Presbyterian Manors of Mid-America®) is proud to announce 15 of its 16 communities have won the 2025 Customer Experience Award from Activated Insights, formerly Pinnacle Quality Insight, the leader in customer satisfaction surveys, and other solutions to improve and grow senior care.
The award is especially meaningful because it’s earned on the word and opinions of residents and family members at each community. Throughout 2024, they participated in monthly telephone interviews, answered open-ended questions and rated their community. To qualify for the award, each community had to place in the top 15% of care providers nationwide across a 12-month average. (Aberdeen Ridge in Colorado Spring is the only PMMA community that didn’t participate in the surveys and didn’t qualify for the award because it wasn’t open for the entirety of 2024.)
The award recognizes each community’s outstanding performance in different areas and categories and solidifies the position of PMMA communities in the highest tier of senior living providers in the U.S.
Click on the community below to see the areas and categories:
Activated Insights enables long-term care and post-acute care providers to optimize every interaction with employees and clients. By offering comprehensive capabilities in recruitment, training, retention, and experience management, we enable organizations to enhance care quality and boost employee engagement. Our data-driven approach, including industry benchmarking and recognition programs, helps providers improve satisfaction, reduce turnover, and achieve operational excellence. Activated Insights is dedicated to elevating the care experience across the continuum of home-based care, senior living, to post-acute care.
