Congratulations to all PMMA (Presbyterian Manors of Mid-America®) communities for continuing to receive high scores in monthly surveys.
The communities use the telephone surveys to gather customer feedback. Each month, residents and their representatives are randomly selected to participate in the surveys conducted by Pinnacle Quality Insight, a highly experienced customer satisfaction firm.
Our communities consistently score highly in categories such as:
- Safety and security
- Dignity and respect
- Cleanliness
- Communication
- Individual needs
- Move-in process
- Admission process
- Nursing care
- Personal care
- Professional therapy
- Dining service
- Activities
- Recommend to others
The graphics below show the scores of each community over a 12-month average ending in September 2024.
Besides rating our communities, residents and their family members can also offer comments and feedback. Here are some of the comments about our communities and our staff:
- “It’s a very friendly place to live.”
“I recommend it highly.” - “It’s one of the better retirement homes in the area.”
- “If you have a concern, they always listen and help you deal with the problem.”
- “They’re welcoming and they’re always willing to help.”
- “I would highly recommend it. I would tell others it’s a great place to be.”
If you have questions about any of our communities, we’d love to hear from you. Click here to contact us.
